FAQ'S

The Evryday Box offers a unique and empowering lingerie experience. It entails a one-time delivery. Each box is a special treat, tailored with the vision of celebrating self-love.

To get started with the Evryday Box, simply visit our website and place your order. During checkout, you'll have the opportunity to specify your sizing information. Once your order is confirmed, you'll receive a one-time delivery of carefully curated, handpicked lingerie designed to empower you. If you love the experience, feel free to order another once-off box as many times as you like!

Yes, you can customise your size by indicating your preferred top and bottom size when you order, to ensure you receive lingerie items you are comfortable in and love.

Our boxes typically include but are not limited to a variety of lingerie items such as bras, garter belts, panties, bodysuits, and more. Each box is curated with high-quality and stylish lingerie to make you feel good. We even include a small gift from time to time.

Please view our size guide

While we strive to offer diverse lingerie sets, the majority will consist of 95% polyester and 5% spandex. These materials may vary from time to time.

Our lingerie subscription box offers a convenient way to regularly receive a curated selection of lingerie delivered to your doorstep. Each subscription delivers a thoughtfully curated collection of lingerie, tailored with the vision of celebrating self love.

To subscribe, simply choose the three-month Evryday box. Then, provide your sizing information. Once subscribed, you'll receive a delivery of beautiful, handpicked lingerie each month, to empower you.

If you have any specific questions or concerns regarding your subscription, our customer service team is readily available to assist you. You can reach out to us via email at hello@evryday.co.za

If you need to update your shipping address after placing your order, please notify our customer service team as soon as possible at hello@evryday.co.za. While we'll do our best to accommodate address updates, please note that changes may not be possible if your order has already been dispatched.

Unfortunately, we do not offer international shipping at this time. Our services are currently limited to shipping within South Africa.

We prioritise the privacy and discretion of our customers. All Evryday boxes are shipped in discreet packaging without any indication of the contents inside the box.

Delivery times may vary depending on your location and any potential shipping delays. Typically, orders are delivered within the first week of every month, but please allow for additional time during busy periods or unforeseen circumstances.

Yes, you can track your order using the tracking information provided in your shipping confirmation email.

If your order hasn't arrived within the expected timeframe, please contact the courier guy directly or email hello@evryday.co.za with your order details. We'll investigate the status of your delivery and provide you with an update as soon as possible.

If your order arrives damaged or if there's an error with the items received, please contact our customer service team immediately at hello@evryday.co.za. We'll work swiftly to resolve the issue and ensure that you receive the correct items or a replacement as soon as possible.

If your package is marked as delivered but you haven't received it, we recommend checking with neighbours or household members who may have accepted the delivery on your behalf. If you're unable to locate the package, please contact our customer service team for further assistance hello@evryday.co.za.

Once an order is placed, it cannot be changed or refunded unless there is a defect in the set. This policy applies to all transactions, including recurring subscription charges.

We want you to be completely satisfied with your lingerie experience. If for any reason you're not happy with your order, please contact our customer service team within 7 days of receiving your items to let us know your reason for the return. We'll provide you with instructions on how to return your items and process your refund once we receive and inspect the returned items

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping method to ensure the safe return of your items.

Once your returned items are received and inspected, we'll process your refund within 5-7 business days.

Due to hygiene considerations, we regret to inform you that we cannot accept returns or offer refunds for panties. Additionally, we are unable to accept returns for lingerie items that have been worn, washed, or altered in any way.

If your bra size is incorrect, or if the lingerie has been damaged, we will exchange it for a new one. Simply follow our exchange process below to receive the correct size or replacement.

Due to hygiene reasons, we do not exchange panties for a new size. However, if the panties are damaged, we can replace the item with the same size, once we have received the item for inspection. Simply follow our exchange process to receive a replacement.

Contact Us: Reach out to our customer service team via hello@evryday.co.za to initiate an exchange.
Provide Details: Provide your order number, the item(s) you wish to exchange, and the reason for exchange.
Exchange Approval: Our team will review your request and provide further instructions if the exchange is approved.
Return Shipping: You are responsible for the cost of return shipping. Please use a trackable shipping method for the safe return of the item(s).
Receive Exchange: Once we receive the returned item(s) and verify their condition, we will process the exchange.
Shipping of Exchange: We will ship the exchanged item(s) to your designated address. Please note that shipping fees for the exchanged item(s) will apply.